UEM + ITSM = the Holy Grail of IT management?

it was not until the client lifecycle management (CLM), later met with mobile device management (MDM) and enterprise mobility management ( EMM ) Add. The future but, so Gartner, the unified is one endpoint management (UEM) which both to a single system integrated in a way that is both transparent to administrators and end users. This will happen, but UEM solution is not equal to UEM solution: only the seamless integration of the UEM in service management enables the CIO to fully exploit the benefits of the upcoming device management revolution.

 Oliver Klünter, product manager mobile from Matrix42: Oliver Klünter, product manager mobile from Matrix42: “only the seamless integration of the UEM in service management enables the CIO to fully exploit the advantages (image: Matrix42).”

unified endpoint management: why now?

for over 20 years, CLM solutions with increasing wealth of function have managed the life cycles of non-mobile clients, including tasks such as setting up and patching of Windows desktops, the installation of new operating systems, backup and recovery user settings and management of PC life cycle from ordering to the decommissioning. The explosion of the popularity of smartphones and tablets over the last decade served as a catalyst for the introduction of MDM and EMM solutions that can deal with the complexity of increases device variety and dissemination. They offered a series of convenient new features such as remote wipe, and many companies invested accordingly comprehensively, to get the enterprise mobility in the handle. But from the outset the client and mobile management worlds coexisted: none of the two solutions was able to replace the functionality of each other. The reason? The solution providers have taken getting the device as a starting point, not the end user.

given a new generation of employees who expect to taste with productive to be able to operate multiple devices, IT departments with a problem are confronted: use two systems to manage a greater number of devices, causing additional cost, task duplication and an increasing workload in device management. And then there’s even new appliances that make them a spanner in the: 2-in-1- or hybrid devices with Windows 10 . How to manage these devices? With the client management solution or the mobile device/enterprise mobility solution? Or must it take both? Otherwise, the one or the other major functionality is lost anyway, almost inevitably. Fortunately, there is now a third way: indeed those approach, the Gartner as a unified endpoint management or UEM defined.

 infographic unified endpoint management (image: matrix 42) infographic unified endpoint management (image: Matrix42)

the end-user first set

the secret of a good female-solution is to make life easier especially the user – unless the end users in a Department or the IT administrator. This is made possible as a result maintain each device in exactly the same way, with only one same interface. This automatically reduces expenses, it also simplifies administration and speeds. The various management standards and processes that are required to perform these tasks, are highly automated and are in the selected backend. At the same time, the corporate and private identities are separated to maintain the privacy of the user.

also UEM solutions not only from a functional perspective should be user-centric – they should be on the basis of “a user, a license” will be charged. Gone are the days in which the proliferation of devices of management costs was limited thus. And the benefits can be in the form of increased user productivity and satisfaction.

integration is a must

for UEM to fully play its potential, each device must of the form factor in the IT business processes independently be integrated and managed in a single asset management environment. In addition, each device from financial and compliance perspective with the associated contracts and licenses must be linked. This can be achieved by integrating UEM in a comprehensive service catalogue, which automates the entire process of the delivery of services on the basis of approval processes from order provisioning through to decommissioning. This makes it possible to install services on the basis of corresponding user profiles and permissions at the same time on multiple devices.


UEM ideal combines the simplicity of MDM or EMM solutions with the reliability of proven CLM software. This enables IT departments to manage the deployment and management of secure access to corporate networks and data about the complete IT service management lifecycle across – regardless of the device (and its form factor), operating system, application or service set of ownership. This makes not only the entire management process more efficient, but also lowers the costs at different levels: from training on licensing and operation.

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